What is the communication and optimal resolution process?
Communication and Optimal Resolution (CANDOR) is a process where healthcare institutions and practitioners can respond promptly and thoroughly when unexpected events cause patient harm (AHRQ 2023).
Why Invest in Implementing the CANDOR Process in My Organization?
Despite the best efforts of the healthcare industry, we are still seeing approximately 1 in 10 patients harmed by the care they receive. At any stage of care, harm can occur from multiple sources, including patient falls, hospital-acquired infections, and medication errors.
What will my organization learn?
Engage patients and families in disclosure communication following adverse events.
Implement a Care for the Caregiver program for providers involved in adverse events.
Investigate and analyze an adverse event to learn from it and prevent future adverse events.
Review and revise the organization’s current processes to align with the CANDOR process.
Establish a resolution process for the organization.
CANDOR implementation and training are expanding our mitigation strategies to reduce patient harm and costs related to harm for our healthcare organizations, physicians/providers, and professional staff.
